Shipping policy

Processing Time

Please allow 5 to 10 business Days for your one-of-a-kind artwork clothing to arrive, if you need anything ASAP please contact us via the chat box and we will do our very best to accommodate.

Orders are not shipped or delivered on weekends or public holidays or
during peak periods (such as holidays or sales events), processing may take slightly longer — we’ll keep you informed if that’s the case.

 

Shipping Rates & Delivery Estimates

We offer very reasonable shipping at £3.50 for UK and £10 International Shipping.

Please note: Delivery times are estimates and may occasionally vary due to factors beyond our control (e.g., courier delays or weather disruptions).

 

Eco-Friendly Packaging

At SourThreadz, sustainability matters.
We use recyclable, biodegradable, and compostable packaging whenever possible, ensuring your order arrives safely while being kind to the planet.

Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information (if you selected a tracked shipping option).
Tracking typically becomes active within 24 hours.

Customs, Duties, and Taxes

SourThreadz is not responsible for any customs fees, import taxes, or other charges incurred for international shipments.
Any such fees are the buyer’s responsibility.

Lost or Damaged Parcels

If your package is lost or arrives damaged, please contact the courier (Royal Mail or Evri) directly to file a claim.
Retain all packaging materials and documentation to support your claim.
If you need assistance, you are welcome to contact us — we’re here to help!

 

Incorrect Shipping Addresses

Please double-check your shipping information before completing your order.
SourThreadz cannot be held responsible for packages lost due to incorrect or incomplete address details provided at checkout.

Contact Us

For any questions about your order or shipping, please reach out via our Contact Form.
We aim to respond to all inquiries within 24–48 hours.